Privacy Policy

1. Data we collect

We only collect the data you voluntarily provide, plus the minimum technical data generated by browsing:

• Contact data: name, email, phone, company and the message you send us when you fill in a contact form, request a demo or book a meeting.
• Subscription: email address, when you subscribe to our newsletter.
• Browsing data: IP address, browser and device type (user-agent), pages visited, traffic source and interaction events on the site.

2. How we use it

We use your data for the following purposes:

• Answering your enquiries and following up on our services.
• Scheduling the meetings or demos you request.
• Sending you communications or updates if you gave explicit consent. You can unsubscribe at any time from the link in every email.
• Understanding how the site is used in order to improve it (aggregate metrics, performance and usability).

3. Legal basis and consent

We process your data based on your consent, given when you voluntarily submit a form, and on our legitimate interest in responding to your request and keeping the site secure and operational. We never sell, rent or trade your personal data with third parties.

4. Third parties processing data

To operate the site and our communications we rely on providers that may process data on our behalf, under their own privacy policies:

• Google Analytics — site usage metrics.
• Microsoft Clarity — behaviour and usability analytics.
• Brevo — email delivery and newsletter management.
• Supabase — storage of the contact data you send us.
• Cloudflare — infrastructure, site delivery and security.

5. Social media

We publish content on social networks (including Instagram, LinkedIn and TikTok). When you interact with our accounts, those platforms process your data under their own privacy policies, over which AIKen has no control. If you authorise us to publish on your behalf through an integration, we will only use that access to publish the agreed content, and you can revoke it at any time from the relevant platform settings.

6. Cookies

This site uses first-party and third-party cookies for analytics and functionality. You can block or delete them from your browser settings. If you disable them, some features of the site may not work correctly.

7. Data retention

We keep your data for as long as a business relationship exists or until you request its deletion. Analytics data is retained in aggregate form according to each provider’s retention periods.

8. Your rights

Under Argentine Personal Data Protection Law No. 25.326, you have the right to access, rectify, update and delete your personal data. To exercise these rights, write to us at [email protected] and we will respond within the legal timeframes.

The Agency for Access to Public Information (AAIP), the enforcement authority for Law 25.326, is empowered to handle complaints and claims from individuals whose rights have been affected.

9. Security

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration, including encryption in transit (HTTPS) and access control to our systems.

10. Changes to this policy

We may update this policy to reflect changes in our practices or in applicable regulations. The current version will always be published on this page, showing the date it was last updated.

11. Contact

If you have any questions about this policy or about how we handle your data, write to us at [email protected]. AIKen — Neuquén, Patagonia Argentina.